Deborah Tannen

Quotes

• "It's our tendency to approach every problem as if it were a fight between two sides. We see it in headlines that are always using metaphors for war. It's a general atmosphere of animosity and contention that has taken over our public discourse."

• "The biggest mistake is believing there is one right way to listen, to talk, to have a conversation -- or a relationship."

• "We all know we are unique individuals, but we tend to see others as representatives of groups."

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